REFUND POLICY · EFFECTIVE AUGUST 31, 2026
REJECTED POSTS ARE FULLY REFUNDED.
Current status
Current placements are paid through secure Checkout before human review. A rejected placement receives a full refund of the placement price to the original payment method. Statutory and other non-waivable consumer rights continue to apply.
Full-refund cases
We provide a full refund when a paid post is rejected in human review, for a duplicate or erroneous capture, for operator cancellation before delivery, or for a platform failure that prevents delivery and cannot reasonably be remedied or rescheduled. “Refund initiated” and “refund completed” are different provider states.
Partial delivery
If our platform materially interrupts an active placement, we may restore or reschedule the missing display time, or provide an appropriate refund. We will not silently count unavailable time as delivered.
Normally not refundable
Subject to law, delivered display time is not refundable merely for low viewers, clicks, votes, sales, or results; buyer remorse after publication; buyer-supplied rights or policy violations; or card-provider currency charges.
Historical orders
A legitimate order from a retired product remains governed by the receipt and terms presented when it was purchased. Contact support with the Stripe receipt if a historical refund remains unresolved.
How to ask
Contact Support with the email and Stripe receipt associated with the order. Refund initiation and provider completion are separate states; bank posting times vary. Chargebacks and disputes immediately pause affected publication while they are reviewed.